Cancellation & Refund Policy
Transparency, fairness, and reliability for your bookings with Colmex Travel Agency.
1. General Provisions
At Colmex Travel Agency, all confirmed tour reservations are subject to the operational guidelines of our local Peruvian service partners (train operators, national parks, archaeological ruins, hotels, and licensed transport providers).
2. Cancellation Timelines & Refund Scale
| Notice Provided | Refund Percentage | Details & Conditions |
|---|---|---|
| 30+ days prior to departure | 85% Refund | 15% administrative and booking fee applies. State-controlled tickets excluded. |
| 15 to 29 days prior | 50% Refund | Non-refundable personalized tickets already issued are deducted. |
| 7 to 14 days prior | 30% Refund | Subject to strict third-party hotel and transit cancellation penalties. |
| Less than 7 days / No Show | 0% Refund | No refund available due to non-recoverable operational expenses. |
3. Government-Controlled Non-Refundable Tickets
Per the regulations of Peru's Ministry of Culture (MINCUL) and National Parks Service (SERNANP), entrance tickets to Machu Picchu, Inca Trail, and train tickets are strictly personalized and non-transferable. By law, they cannot be refunded or transferred once issued.
4. Force Majeure & Weather Events
In the event of unforeseen disruptions beyond our control (weather anomalies, transit strikes, flight cancellations), Colmex Travel Agency will immediately coordinate alternative routes or rescheduling of equivalent value without added fees whenever feasible.
5. How to Request a Cancellation
All formal cancellation notices must be submitted in writing from your registered booking email to info@colmextravel.com or our official WhatsApp +51 (983) 758-872, referencing your booking ID.
